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General Information - FAQ

  • For orders under $100 we charge a $15 postage and handling fee.

  • Orders over $100 have postage included based on the median cost for shipping goods to Eastern states and major centres in WA, NT, TAS etc.

  • As a small business we cannot afford to take a hit covering excessive courier costs. If you live in a rural location where courier costs exceed our projections we reserve the right to contact you to discuss additional costs involved in providing you with an order. If you live in a rural locations we suggest messaging to ensure there will not be additional costs to deliver an order. If you process an order and there is an issues of this cost which cannot be overcome we will ensure you receive a full refund of any monies paid if the order does not go through.

  • We can do custom orders for complete builds using our range of Dartmoor Bikes goods or products from our suppliers within Australia. Should this interest you please contact us to discuss how we may be able to assist you.

  • Dartmoor Bikes offer warranty for manufacturing defects only. For all warranty claims we will require the item to be returned to us for inspection and so that we may submit the claim on your behalf with Dartmoor Bikes, who are very good with looking after their customers. There is a process for any brand for warranties and we will ensure we work with you to ensure this process is as smooth and transparent as possible.

  • There is no crash damage replacement program available for Dartmoor Bikes. 

 

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